Privacy Policy

Privacy Policy


Thank you for visiting the website of LUGDEN, (“LUGDEN”, “LUGDEN Platform”, “we”, “us” or “ours”).

We recognize that the trust of our clients is vital to our business. LUGDEN is committed to maintaining the confidentiality, integrity, and security of personal information regarding our clients. We are committed to keeping your information secure, and using it appropriately. We have adopted this Internet Privacy Policy to ensure that your personal information is handled safely and responsibly and we will:

  • Respect your trust and the confidential nature of the information you provide through your financial relationship with us;
  • Limit the collection and use of client information to what we believe would be useful to serve you, administer our business, or tell you about our services;
  • Restrict employee access to client information to those who need to know in order to provide services to you;
  • Educate our employees to reinforce the importance of confidentiality and client privacy;
  • Maintain appropriate security standards and procedures to protect information about you; and
  • Quickly respond to your request to correct inaccurate information.

Please note that, in the event of a change in policy, a revised Privacy Policy will promptly be posted to our Website. You agree to accept posting of a revised Privacy Policy electronically on our Website as actual notice to you. Any dispute over our Privacy Policy is subject to this notice.

This Internet Privacy Policy applies to personal information that we obtain from you via your interactions with us through this Website.

If you have questions or concerns regarding this Privacy Policy, you should contact us at 303-747-5600 or

Importance of Accurate Information

We have security standards and procedures in place designed to prevent unauthorized access to your information. A key part of this process helps ensure that all information we have about you is both current and accurate. If your information changes, we urge you to update your information in your Account Profile and if you ever discover inaccuracies in our data notify us immediately at

We only use your information as appropriate to provide you with quality services and to ensure security. For example, we may use the information collected from you to verify your identity and contact information. We may also use this information to register you as a user or to issue you a Website password. This information helps us improve our services to you.

Personal Information We Collect

A visitor to our Website who does not register to become a user is not required to reveal any personally identifiable information (Personal Information). We do not collect Personal Information from your computer when you browse this Website. Unless you voluntarily and knowingly provide us with Personal Information, we will not know your name, your email address, or any other personally identifiable information. We collect some information about visitors indirectly through standard web logs, including IP address and what browser is being used. However, we only use this information in the aggregate to administer and improve our Website.

If, while visiting our Website, you request information about LUGDEN or the products and services we offer, we may ask you to provide certain Personal Information, such as your name, mailing address, email address and phone number. If you elect to furnish this information, we will collect it and use it so that we may respond to your request for additional information about us. (You may elect not to provide this information about yourself, but doing so may limit your ability to receive information about our products and services.) If you wish to register as a user on the LUGDEN platform, we will ask you to provide certain contact Personal Information, such as your name, email address, address and phone number, as well as sensitive identifying Personal Information. If you elect to furnish this information, we will collect it and use it so that we may register you as a user of the LUGDEN Platform and provide our service to you, maintain the sanctity of the transaction and to ensure your security and the confidentiality of information you post to the Website. (You may elect not to provide this information about yourself, but doing so will limit your ability to utilize the LUGDEN Platform.)

The information we learn from customers helps us personalize and continually improve your LUGDEN experience. Here are the types of information we gather.

Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing your experience, improving our service, and communicating with you.

Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use “cookies,” and we obtain certain types of information when your Web browser accesses or advertisements and other content served by or on behalf of on other Web sites.

Mobile: When you download or use apps created by LUGDEN or our subsidiaries, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as deal information, advertising, search results, and other personalized content. Most mobile devices allow you to turn off location services.

E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open or click on an e-mail from if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, please adjust your Communication Preferences.


If your Personal Information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on your account profile page or by emailing our Customer Support at or by contacting us by telephone or postal mail using the contact information listed below:

Mail: PO Box 8642, Denver CO 80201
Phone: 303-747-5600


A cookie is a small text file created by a Website that stores information on your computer, such as your preferences when visiting that Website. Cookies also measure usage of various pages on our Website to help us make our information more pertinent to your needs and easy for you to access, and they help us provide products or services that we believe would be of interest and value to you. Our usage of a cookie is in no way linked to any of your Personal Information while on our Website.

You may set your browser to block cookies (consult the instructions for your particular browser on how to do this), although doing so will adversely affect your ability to perform certain actions, use certain functionalities and access certain content on our Website.

We employ a software technology called Google Analytics, that helps us better manage content on our Website by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.

We use a third-party tracking service that uses cookies to track non-personally identifiable information about visitors to our Website in the aggregate.


We use your Personal Information to conduct our business and to respond to your requests for information about our products and services. For example, if while visiting our Website you provide your Personal Information in conjunction with a request for additional information about a product or service that we offer, we may send you emails and notices about products and services that we think may be of interest to you. If you prefer not to receive promotional materials from us, see how to opt out below.

We may also disclose your Personal Information when we believe it is required by law or necessary to operate our business, including when necessary to: (1) enforce the LUGDEN User Agreement; (2) protect and defend our rights or property; (3) comply with a court order, warrant, subpoena or other legal process or other legal requirements of any governmental authorities, or (4) governmental authorities, in our sole discretion, in exceptional circumstances, such as a national emergency, security concern, or other situations in which we deem such disclosure to be prudent.

  • We will not share your Personal Information with any other third-parties or unaffiliated companies. We will not release information about our customers or former customers unless one of the following conditions is met:
  • We receive your prior written consent
  • We believe the recipient to be your or your authorized representative
  • We are required by law to release information to the recipient

EMAILS; Unsubscribe, Opt Out

When you receive an email from us, you will have the choice to opt out of future emails from us by following the unsubscribe instructions provided in the email. It is our intention to send you only email communications, e.g. newsletters, that will be useful to you and that you want to receive. We may use a third party email service provider to send emails. This service provider is prohibited from using your email address for any purpose other than to send email on our behalf.


Because we are committed to keeping your Personal Information secure, we limit the collection and use of your Personal Information to what we believe would be useful to tell you about our products and services and to otherwise conduct our business. In addition, we educate our employees to appreciate the importance of confidentiality and privacy and restrict access to your Personal Information to those employees who need to know it in order to provide services to you or to respond to your requests. We also maintain appropriate physical, electronic and procedural safeguards, security standards and procedures that meet or exceed industry standards. All personal and general information that we collect is stored on a secure server that is protected by firewalls designed to block unauthorized outside access. Because laws applicable to personal information may vary by jurisdiction, we may implement additional measures that vary depending on the legal requirements applicable in a particular jurisdiction. Information collected on our Website is generally processed and stored in the United States. The security of your Personal Information is important to us. When you enter sensitive information on our registration or order forms, we encrypt that information using secure socket layer technology (SSL) and use SSL encryption whenever we transmit your sensitive information.


Our Website may contain links to other Internet Websites that were developed and are sponsored or maintained by third parties. Third party Internet Websites and services accessible through our Website have separate privacy and data collection practices, independent of us. We have no responsibility or liability for these independent policies or actions.


If you choose to use our referral service to tell a friend about our Website or to email an article to a friend, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Website.


Third parties are prohibited from using your personally identifiable information for any other purpose other than the service they are contracted to perform.


This Website is not directed toward children. We do not promote our products or services online to children, and we do not intentionally collect any personally identifiable information from any person under 18.


In order to accommodate changes in our Website, evolving technology and any necessary legal requirements, we may need to change this Privacy Policy at any time. We reserve the right to modify this Privacy Policy at any time, so please review it frequently. If we decide to change this Privacy Policy, any material changes will be prominently posted to this page and other places we deem appropriate when we implement the change. We will make this information available promptly so that you are aware of what information we gather, how we might use that information and whether we will disclose it to anyone.

For additional information, or if you have additional questions about this Privacy Policy or our privacy policy, please submit your comments or questions to us at:

Mail: PO Box 8642, Denver CO 80201
Phone: 303-747-5600

Any Personal Information you submit will be used solely to respond to your requests, comments or questions.

This Privacy Policy does not supersede the User Agreement that governs your use of this Website. Any conflict between the Terms of Use and this Privacy Policy will be resolved in favor of the User Agreement.


Privacy Policy effective revision date 3/1/19.